Terms of service
Last updated: 22 August 2026
OVERVIEW
Welcome to Jeunesse Studios. The terms "we", "us" and "our" refer to Jeunesse Studios.
Jeunesse Studios operates this website and online store, including the information, content, features, products and services made available through it (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
These Terms of Service ("Terms"), together with any policies referred to within them, explain the terms that apply when you visit our website, use our Services or purchase products from Jeunesse Studios.
Please read these Terms carefully before using our Services or placing an order.
By accessing or using our Services, you agree to these Terms and acknowledge our Privacy Policy.
Nothing in these Terms is intended to exclude, restrict or otherwise affect any rights you have under applicable UK consumer law.
1. ABOUT JEUNESSE STUDIOS
Jeunesse Studios is an online gifting and lifestyle business based in the United Kingdom.
You can contact the Jeunesse Team at:
Email: hello@jeunessestudios.com
Additional contact information may be made available through our website.
2. USING OUR WEBSITE
You may use our website only for lawful purposes.
When using our Services, you agree not to:
- use our website for fraudulent, unlawful or malicious purposes;
- interfere with the security or proper operation of our website;
- introduce viruses, malicious code or other harmful technology;
- attempt to gain unauthorised access to our website, customer accounts or systems;
- collect or misuse another person's personal information;
- impersonate another person or organisation;
- use our content in a way that infringes our intellectual-property rights or those of another person; or
- use automated tools to scrape, reproduce or systematically extract content from our website without our permission, except where such restriction would be prohibited by applicable law.
We may suspend or restrict access to our Services where reasonably necessary to protect Jeunesse Studios, our customers, our systems or other users.
3. CUSTOMER ACCOUNTS
You may have the option to create a Jeunesse Studios customer account.
You are responsible for providing accurate and current information and for keeping your account credentials secure.
Please contact us promptly if you believe somebody has accessed your account without permission.
We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in serious breach of these Terms.
4. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your screen, device settings, lighting and the nature of the product.
Some of our gift boxes contain a selection of individual products and accessories. The contents of each product will be described on the relevant product page.
Where an item is unavailable and we propose a substitution that would materially alter what you ordered, we will not simply substitute it without appropriate notice or agreement where required.
Product packaging, labels or minor presentation details may occasionally differ from photographs displayed on our website without materially changing the product itself.
Nothing in this section affects your legal rights where goods are faulty, not as described or otherwise fail to conform to the contract.
5. AVAILABILITY
All products are subject to availability.
We may limit quantities available for purchase where reasonably necessary, including because of limited stock, suspected fraud, obvious pricing errors or restrictions affecting delivery.
Adding an item to your basket does not reserve that item.
If we are unable to fulfil an order after payment has been taken, we will contact you and provide an appropriate refund for the affected item or order.
6. PLACING AN ORDER
When you place an order through our website, you are offering to purchase the products in your basket.
Please check your order carefully before submitting it, including:
- products and quantities;
- personalisation, where applicable;
- delivery address;
- contact information; and
- delivery option.
You will have an opportunity during checkout to review and correct information before placing your order.
After placing an order, you should receive an order acknowledgement or confirmation by email.
A contract between you and Jeunesse Studios is formed when we accept your order.
We reserve the right to decline an order where we have a legitimate reason to do so, including where:
- an item is unavailable;
- payment cannot be authorised;
- we identify an obvious pricing or product-description error;
- we reasonably suspect fraudulent activity;
- applicable delivery restrictions prevent fulfilment; or
- we cannot lawfully fulfil the order.
If payment has already been taken for an order we cannot accept, we will arrange an appropriate refund.
7. PRICES AND PAYMENT
Prices displayed on our website will be shown in the applicable currency and will include applicable taxes where legally required.
Delivery charges, where applicable, will be displayed during checkout before you place your order.
The total amount payable will be shown before you confirm your purchase.
We may change product prices from time to time. Changes will not normally affect orders already accepted by us, except where required by law or where an obvious pricing error has occurred and applicable law permits us to correct it.
Promotional offers, discount codes and other promotions may have separate terms and eligibility requirements.
You must provide accurate and authorised payment information.
Payments are processed using the payment methods made available through our checkout.
8. ORDER CANCELLATIONS
Changed your mind straight after ordering?
Where available, customers may request a self-service cancellation within 1 hour of placing an order through their Jeunesse Studios customer account.
This feature is designed to make correcting or cancelling a newly placed order easier.
If self-service cancellation is no longer available, please contact us at hello@jeunessestudios.com as soon as possible.
The availability or expiry of our 1-hour self-service cancellation feature does not remove or restrict any cancellation rights you may have under UK consumer law.
For eligible distance purchases, consumers generally have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.
Further information is available in our Returns & Refunds Policy.
9. PERSONALISED AND MADE-TO-ORDER PRODUCTS
Some Jeunesse Studios products may offer personalisation or may be made specifically according to information supplied by you.
Please check all names, wording, dates, colours, selections and other personalisation details carefully before submitting your order.
Where a product has been made to your specifications or is clearly personalised, statutory change-of-mind cancellation rights may not apply.
This does not affect your rights if a personalised product is faulty, damaged, incorrectly supplied or not as described.
Any applicable personalisation restrictions will be made clear on the relevant product page.
10. RETURNS AND REFUNDS
Our return arrangements are explained in our Returns & Refunds Policy.
For eligible change-of-mind returns, you have 14 days from the day your order is delivered to tell us that you wish to cancel, unless an applicable legal exception applies.
Once you have notified us, you will generally have a further 14 days to return the eligible goods.
Certain products may not qualify for change-of-mind returns, including certain personalised products and sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
The Consumer Contracts Regulations contain exceptions for certain sealed hygiene goods once unsealed and for goods made to the consumer's specifications or clearly personalised.
These exclusions do not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.
Please refer to our Returns & Refunds Policy for the full return procedure.
11. RETURN POSTAGE
Unless otherwise stated or required by law, customers are responsible for the cost of returning eligible change-of-mind purchases.
We recommend using a tracked postal service and retaining proof of postage until your return has been completed.
Where goods are faulty, damaged, incorrectly supplied or otherwise require us to bear the cost of return under applicable law, we will provide appropriate assistance.
12. DELIVERY
Available delivery options, estimated delivery times and applicable charges will be shown on our website or during checkout.
We aim to dispatch and deliver orders within the times stated, but delivery estimates are not guarantees unless we expressly agree otherwise.
Where no different delivery period has been agreed, UK online sellers are generally required to deliver goods without undue delay and within 30 days.
We are not responsible for delays caused by circumstances genuinely outside our reasonable control, but this does not remove any rights or remedies you have under applicable consumer law.
You are responsible for providing a complete and accurate delivery address.
Risk during delivery
Unlike Shopify's original template, we are not stating that the risk automatically passes to you when we hand your parcel to our carrier. Shopify's template currently says exactly that.
For consumer orders, risk in the goods will pass to you when the goods come into the physical possession of you, or a person you have identified to take possession of them, subject to applicable law.
13. DAMAGED, FAULTY OR INCORRECT ORDERS
If your order arrives damaged, faulty, incorrectly supplied or not as described, please contact:
Please include your order number and, where reasonably possible, photographs showing the issue so that we can investigate it quickly.
Your statutory rights are not affected.
UK consumer contract terms cannot lawfully remove responsibility for matters such as faulty goods or goods that are not as described.
14. PROMOTIONS AND DISCOUNT CODES
From time to time, Jeunesse Studios may offer promotions, competitions, discount codes or special offers.
Additional terms may apply to a particular promotion.
Unless otherwise stated:
- promotional codes cannot be exchanged for cash;
- eligibility requirements may apply;
- expiry dates may apply;
- a promotion may be limited to particular products or customers; and
- only one promotional code may be accepted per order where specified.
Nothing in a promotion will affect your statutory consumer rights.
15. GIFT CARDS AND STORE CREDIT
Where Jeunesse Studios offers gift cards or store credit, additional conditions displayed when the gift card or credit is issued may apply.
Store credit and gift cards cannot be exchanged for cash except where required by law.
Any expiry date or restriction will be communicated where applicable.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through Jeunesse Studios — including our branding, logos, graphics, illustrations, photography, videos, product names, written content, designs, website content and other creative material — belongs to Jeunesse Studios or is used by us with permission.
This content is protected by applicable intellectual-property laws.
You may access our website for your personal, non-commercial use.
You must not reproduce, distribute, sell, commercially exploit, modify or create unauthorised derivative works from our protected content without our prior permission, except where permitted by law.
Nothing in these Terms transfers ownership of Jeunesse Studios intellectual property to you.
Third-party names, trademarks and other intellectual property remain the property of their respective owners.
17. REVIEWS, FEEDBACK AND USER CONTENT
We love hearing about your Jeunesse Studios experience.
If you voluntarily submit a product review, photograph, comment, suggestion or other content ("User Content"), you confirm that you have the right to submit that content and that it does not unlawfully infringe another person's rights.
You must not knowingly submit content that is fraudulent, defamatory, unlawful, threatening, discriminatory, obscene, malicious or misleading.
Where you provide User Content for publication or promotional use, you grant Jeunesse Studios a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for reasonable purposes connected with operating and promoting Jeunesse Studios.
This does not transfer ownership of your original content to us.
Where required, advertising or incentivised reviews should be appropriately disclosed.
We may moderate or remove User Content where we reasonably believe it breaches these Terms or applicable law.
18. ERRORS AND INACCURACIES
Occasionally our website may contain typographical errors, inaccurate information or omissions relating to matters such as product descriptions, availability, pricing, promotions or delivery information.
We may correct genuine errors when identified.
Where an error materially affects an order you have already placed, we will deal with the matter fairly and in accordance with applicable consumer law rather than relying on this section to remove rights you would otherwise have.
19. THIRD-PARTY TOOLS AND LINKS
Our Services may include tools, applications, payment services or links operated by third parties.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for the content or practices of independent third-party websites merely because our website contains a link to them.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
20. RELATIONSHIP WITH SHOPIFY
Jeunesse Studios is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Jeunesse Studios. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Jeunesse Studios, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Jeunesse Studios, to the extent permitted by applicable law.
I have intentionally preserved the substance of this provision because Shopify's supplied template specifically instructs merchants that its relationship-with-Shopify section should not be removed or modified.
21. PRIVACY
We process personal information in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify also processes certain information relating to your access to and use of the Services.
Please review our Privacy Policy for further information about what personal information is collected, why it is used, how it may be shared and your data-protection rights.
22. WEBSITE AVAILABILITY
We aim to keep our website and Services available and functioning properly.
However, we cannot guarantee that the website will always be uninterrupted or free from technical errors.
We may temporarily suspend or restrict parts of the website where reasonably necessary for maintenance, security, updates or circumstances outside our reasonable control.
Nothing in this section affects obligations that apply to an order we have already accepted.
23. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict liability for:
- death or personal injury caused by negligence where liability cannot lawfully be excluded;
- fraud or fraudulent misrepresentation;
- goods that do not meet rights provided by applicable consumer law; or
- any other liability that cannot legally be excluded or restricted.
If you are purchasing as a consumer, these Terms do not affect your statutory rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances for which we are not legally responsible.
Jeunesse Studios products are intended primarily for personal and household use unless otherwise stated. We are not responsible for business losses arising from a consumer purchase to the extent permitted by law.
24. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a delay or failure to perform an obligation where it is caused by an event genuinely outside our reasonable control.
This may include significant disruption to transport networks, postal services, telecommunications, utilities, natural disasters or other events that we could not reasonably prevent.
Where such an event materially affects your order, we will communicate with you where reasonably possible and comply with any rights and remedies available to you under applicable law.
25. TERMINATION AND RESTRICTION OF WEBSITE ACCESS
You may stop using our website at any time.
We may restrict or terminate access to our website or a customer account where reasonably necessary because of fraud, unlawful conduct, misuse of the Services, security concerns or a serious breach of these Terms.
Termination of website access does not remove rights or obligations relating to purchases already made where those rights or obligations are intended to continue.
26. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited only to the extent necessary.
The remaining provisions will continue to apply.
27. NO WAIVER
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
28. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, policies, technology or applicable law.
The latest version will be made available on our website and the "Last updated" date will be changed accordingly.
Where required by law, we will provide appropriate notice of material changes.
Changes to these Terms will not retrospectively remove contractual or statutory rights relating to an order already placed.
29. GOVERNING LAW
These Terms and contracts between you and Jeunesse Studios are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer resident elsewhere in the United Kingdom, you will retain any mandatory rights you have under the laws applicable to you and may be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.
Nothing in these Terms is intended to prevent you from exercising rights concerning where you may bring legal proceedings under applicable consumer law.
30. CONTACT US
Questions about these Terms or your Jeunesse Studios order can be sent to:
Jeunesse Studios
Email: hello@jeunessestudios.com
United Kingdom
💌 The Jeunesse Team will be happy to help.