Got a question? We’ve got you. 💌
Everything you need to know about ordering, gifting, delivery and returns at Jeunesse Studios. Can’t find what you’re looking for? Our team is only a message away.
Can I send my order directly to someone as a gift? 🎁
Absolutely! Simply enter the recipient’s address as the delivery address at checkout and we’ll send their gift straight to them. Please double-check their details before placing your order to make sure their goodies reach the right place. 💜
Can I add a personalised message to my gift? 💌
Where a gift box includes the option to add a personalised message, you’ll be able to enter it when ordering. Please check the individual product page for the personalisation options available for your chosen gift.
Can I change or cancel my order? ✏️
Changed your mind? Where available, you can request a cancellation through your Jeunesse Studios customer account within 1 hour of placing your order.
If you need to make a change, contact us as soon as possible. Once your order is being prepared or has been dispatched, we may not be able to make changes.
When will my order arrive? 📦
We’ll show the available delivery options and estimated timeframes at checkout. Once your order has been dispatched, you’ll receive your tracking information so you can follow your parcel on its way to you.
Please remember that delivery estimates are not guaranteed and delays can occasionally happen outside our control.
How much does delivery cost? 🚚
Delivery costs are calculated based on the shipping option available for your order and will be clearly shown at checkout before you pay.
Orders over £50 qualify for free UK delivery. 💜
What is your returns policy? 🎀
If you change your mind, you have 14 days from the date your eligible order is delivered to let us know that you’d like to return it.
Returned items must meet the conditions set out in our Returns & Refunds Policy. Certain sealed or hygiene-sensitive products may not be eligible for change-of-mind returns once opened.
For all the details or to start a return, please visit our Returns Portal.
What if my order arrives damaged, faulty or incorrect? 🥺
Oh no! Please contact the Jeunesse Team as soon as possible with your order number and photos of the issue where possible.
If something has arrived damaged, faulty, incorrectly supplied or not as described, we’ll work with you to put things right in accordance with your consumer rights. 💜