Refund policy

Returns & Refunds Policy 💌

We hope you absolutely love your Jeunesse Studios order. If something isn't quite right, we're here to help.

Changed your mind?

You have 14 days from the date your order is delivered to let us know that you'd like to return it. Once you've told us, you'll then have 14 days to send the eligible item(s) back to us.

To start a return, please use our Returns Portal or contact us at hello@jeunessestudios.com with your order number.

Return condition

Please take care of your goodies while they're with you. Returned items should be in their original condition, with packaging, seals and tags intact where applicable.

You're welcome to inspect your order as you would in a shop. However, where an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may be entitled to make an appropriate deduction from the refund.

A little note about hygiene 🫧

Certain sealed products may not be eligible for a change-of-mind return once their seal has been broken where they cannot be returned for health protection or hygiene reasons.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.

Damaged, faulty or incorrect order?

Oh no! Please contact us as soon as possible at hello@jeunessestudios.com with your order number and photographs of the issue where possible.

If an item is faulty, damaged, not as described or we've sent you the wrong item, we'll work with you to put things right in accordance with your consumer rights.

Return postage 📦

For eligible change-of-mind returns, the customer is responsible for the cost of returning the order to us.

We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.

Where goods are faulty, damaged, incorrectly supplied or otherwise require us to cover return costs under your legal rights, we'll provide appropriate assistance with the return.

Refunds

Once your return has been received, we'll inspect it and process any refund due to your original payment method.

Where you exercise your statutory right to cancel an eligible online order, any refund due will be made in accordance with applicable consumer law. This includes the standard outbound delivery charge where required by law. If you chose a more expensive delivery service, we're not required to refund the additional amount above our standard delivery option.

Please remember that your bank or payment provider may take additional time to show the refund in your account after we've processed it.

Cancellations

Changed your mind straight after ordering? Where available, you can request a self-service cancellation through your Jeunesse Studios customer account within 1 hour of placing your order.

If that option is no longer available, please contact us. The 1-hour self-service window does not affect any cancellation rights you may have under UK consumer law.

Personalised items 🎀

Products made to your specifications or clearly personalised may not qualify for change-of-mind cancellation or return rights. We'll make this clear on the relevant product page where applicable.

This does not affect your rights where personalised goods are faulty, damaged or not as described.

Your statutory rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer law.

Still unsure about something? Drop us a message at hello@jeunessestudios.com and the Jeunesse Team will be happy to help. 💜